Introduction

Welcome to Creatoraft! We’re dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our 3D design and creator platform. By using Creatoraft, you agree to the terms outlined in this policy. We may refer to Creatoraft as “Company,” “we,” “us,” or “our” in this document.

What Information Do We Collect?

Account Details

When you register, we collect your name, email, and chosen password.

Social Media Information

If you link your accounts, we collect data like username, and public activity data.

Device Data

We automatically collect information about your IP address, device type, and location.

Cookies and Tracking

We use cookies to enhance your experience and gather website usage data.

Communication Records

We store records of your communications with us, including emails and other messages.

Financial Information

When you make purchase we collect payment details, such as card information, for transaction processing.

We collect information to better understand user behavior, personalize the user experience, and improve the functionality of Creatoraft.

How We Use Your Information

We use your collected information for the following purposes:

• To personalize your experience and tailor content.
• To provide updates about your account and service changes.
• For internal research, analysis, and reporting to improve our platform.
• To contact you about promotions, offers, and partner services with your consent.
• For market research, testing, monitoring, risk management, and administrative tasks.
• For compliance with legal obligations, including prevention of fraud, crime, or abuse.
• To enhance our Services, both in aggregate and on an individualized basis

Data Protection Measures

We take the security of your information seriously. We employ industry-standard measures such as:

• Secure data storage on firewalled servers.
• Password-protected access with limited permissions.
• Regular security audits and updates to protect your data.

While we implement robust security measures, please note that no system is entirely foolproof. We cannot guarantee that there will be no unintended disclosures of personal information. If we become aware of any such disclosure, we will notify you as soon as is reasonably practicable.

Your Role:

• Always log out of public computers.
• Keep account details and passwords confidential.
• Avoid reusing passwords for multiple accounts.

Your Rights & Choices

You have rights regarding your personal information:

• Access: You can request access to the data we hold about you.
• Rectification: You can correct any inaccuracies in your data.
• Objection: You can object to our processing of your data for certain purposes.
• Deletion: You can request the deletion of your personal data.

To exercise any of these rights, please contact us at the email address listed below.

Data Deletion

If you wish to delete your data from our platform, you can initiate the process by following the steps below:

• Account Setting: You can self-delete your data through the Account Setting within the Creatoraft app.
• Email Request: To submit a data deletion request via email, please contact our Data Protection Officer (DPO) at hi@creatoraft.com.

Required Information:

To process your deletion request efficiently, please include the following in your email:

• Your full name and contact information.
• Any relevant account or transaction identifiers.
• A detailed description of the data you wish to delete.

Verification: For security and privacy reasons, we may need to verify your identity before processing your request. This process may require additional documentation.

Processing Time: Upon receiving a valid request, we will delete your requested data promptly. The deletion time will vary based on complexity but will not exceed 5 days unless the data is related to a campaign, in which case deletion will occur within 90 days of campaign completion.

Exceptions: Certain data may be exempt from deletion if required for legal compliance, dispute resolution, or other business purposes. We will inform you if any such exceptions apply.

Confirmation: Once the deletion is complete, we will confirm this with you through your provided contact information.

Appeals: If you are dissatisfied with our response, you have the right to file a complaint with the appropriate data protection authority.

Third-Party Links

Our Platform may contain links to other websites. Please be aware that we are not responsible for the privacy policies of these third-party sites. When you leave our platform, we encourage you to read the privacy policy of any website you visit.

Updates to Our Policy

We regularly review our privacy policy to ensure it aligns with the latest data protection laws and our business practices. We reserve the right to revise this policy at any time. The updated policy will be posted on our website. We encourage you to check this page periodically for updates. This privacy policy was last updated on October 26, 2023.

Google/YouTube API Services

We utilize YouTube API services for specific platform functionalities. By using our Platform, you agree to adhere to YouTube’s Terms of Service, which can be accessed at https://www.youtube.com/t/terms. In addition to this, you are bound by Google’s privacy policy, please review https://policies.google.com/privacy.

You can manage or revoke the data access permissions in the Google Security Settings, which can be accessed by clicking on this link Security.

Meta API Services

We also use Facebook and Instagram API services in our platform. By using Creatoraft, you agree to be bound by the policies of Meta. We encourage you to review Meta’s privacy policy.

Data Collection and Processing for Meta

We collect and process data from Facebook for targeted digital marketing activities.

• Data Collected: This includes user profiles, demographic information, and engagement metrics.
• Data Processing Methods: Collected data is processed with secure, compliant methods including segmentation, analysis, and profiling.
• Purposes of Processing: This data is processed for targeted advertising, optimization of marketing campaigns, audience segmentation and analysis, and performance measurement and reporting.

Contact Us

If you have any questions about our privacy practices, wish to access your information, correct inaccuracies, or remove your data, please contact us at hi@creatoraft.com.